Simple Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ssimple.ca or use our services.
1. Information We Collect
We collect information that you voluntarily provide to us when you:
Contact Information: When you fill out our contact form, request a quote, or communicate with us, we collect:
- Your name
- Email address
- Phone number
- Company name
- Message content
Automatically Collected Information: When you visit our website, we automatically collect certain information including:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Send you quotes and service information you've requested
- Improve our website and services
- Analyze website usage and trends
- Communicate with you about our services
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
Google Analytics: We use Google Analytics to understand how visitors interact with our website. This service collects anonymous data about page views, session duration, and user behavior. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Essential Cookies: We use cookies to remember your language preference and theme settings. These cookies are necessary for the website to function properly.
4. Third-Party Services
We may share your information with third-party service providers who assist us in operating our website and conducting our business:
- Email Services: To send responses to your inquiries
- Analytics Providers: To analyze website usage (Google Analytics)
- Hosting Providers: To host and maintain our website
These third parties are obligated to protect your information and use it only for the purposes we specify.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Secure HTTPS encryption for all data transmission
- Secure storage of contact form submissions
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Contact form submissions: Retained for the duration of our business relationship and as required for legal purposes
- Analytics data: Retained according to Google Analytics' data retention policies
7. Your Rights
Under Canadian privacy law (PIPEDA) and Quebec's Law 25, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal requirements
- Withdraw Consent: Withdraw your consent to our processing of your information
To exercise these rights, please contact us using the information provided below.
8. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Simple Service
Email: info@ssimple.ca
We serve businesses across the Greater Toronto Area, Greater Montreal Area, and Greater Vancouver.