Service Structure

    A clear hierarchical organization that ensures accountability and excellence at every level.

    Our organizational structure ensures every client benefits from a dedicated point of contact, consistent supervision, and responsive support — whether you manage an office in Toronto, a warehouse in Montreal, or a retail space in Vancouver.

    Our Service Hierarchy

    Operations Management

    Strategic oversight of all accounts and resource coordination across regions.

    Account Managers

    Dedicated point of contact for each client, responsible for satisfaction and communication.

    Site Supervisors

    On-site presence to lead teams and ensure quality standards are met.

    Cleaning Teams

    Trained and certified staff, equipped with industry-leading tools and products.

    Service Tiers

    Essential

    • Regular cleaning
    • Floor maintenance
    • Waste management
    • Surface sanitization

    Premium

    • Everything in Essential
    • Deep cleaning
    • Window maintenance
    • Monthly reports
    • Priority support

    Enterprise

    • Everything in Premium
    • Dedicated manager
    • Custom response-time guarantee (SLA)
    • 24/7 emergencies
    • Quarterly audits

    Support Channels

    Multiple ways to reach us ensuring a quick response to your needs.

    Email
    abe@ssimple.ca
    Phone
    Direct Line
    Emergencies
    Available 24/7